Privacy Policy

 

Updated as of 11th September 2023

Pantherun Technologies Private Limited respects your privacy and is committed to ensuring appropriate protections are in place for your personal data. We seek to comply with all currently applicable legislation regarding the protection, security and confidentiality of personal data. In this Privacy Policy (the “Policy”), we describe how we may collect, use, disclose and protect personal data. We also outline the rights you may have in respect of your personal data held by us. The Policy relates to your personal data that we may access through your use of this website and in relation to any commercial or business relationship we may have with you, or with anyone who provides you with access to any of Our products and services (such as your employer) that may collect, store or otherwise process your personal data. The Company ensures that all personal data that they may have access to is encrypted in accordance with industry security standards.

This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations and Privacy Policy for access or usage of https://pantherun.com/ (“Website”) and Our associated services as indicated in our Website (“Services”) owned and operated by or offered by Pantherun Technologies Private Limited.

 

This Privacy Policy constitutes the agreement (the “Agreement”) established by and between Pantherun Technologies Private Limited, a company incorporated under the laws of India, with CIN U32109KA2019PTC128239 and having its registered office at No 311, 2nd Floor, 6th Main Road HAL 2nd Stage, Indiranagar, Bangalore, Karnataka – 560038, India (referred to as ‘We” or “Us” or “Our” ‘the Company“) and any person or entity accessing our Website or registering to or using the Services supplied by Us (referred to as “User” or “You”). The Company and the User shall collectively be referred to as “Parties”, individually “Party”.

 

Accepting this Agreement is a condition of using the Services provided by the Company. ​​BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT (I) YOU HAVE READ, UNDERSTOOD AND ACCEPTED THIS AGREEMENT, (II) YOU HEREBY REPRESENT AND WARRANT THAT YOU ARE AUTHORIZED TO ENTER OR ACT ON BEHALF OF THE USER OF THE ACCOUNT, AND BIND SUCH USER TO THIS AGREEMENT AND (III) YOUR USE OF THE SERVICES IS FOR COMMERCIAL/ BUSINESS PURPOSES ONLY. If you do not have the legal authority to enter this Agreement, do not understand this Agreement, or do not agree to the Agreement, please do not use the Services.

“Personal Information” shall mean and include any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available by a body corporate, is capable of identifying such person. Sensitive personal data or information (“SPDI”) mean personal information relating to a person’s passwords; financial information, including information relating to bank accounts, credit cards, debit cards, and other payment instrument details; physical, physiological, and mental health condition; sexual orientation; medical records and history; and biometric information.

The Parties agree and are bound by the following provisions:

This Agreement is effective between the Company and You on the day of your access to or use of the Services (as further elaborated below) (the “Effective Date”).

 

  1. Absolute Confidentiality

 

  • The Company is committed to protecting the User’s privacy and ensuring the security of any Personal Information received from the User. The Company strictly adheres to the requirements of the data protection law(s) established in India and this Privacy Policy is published in accordance with (including without limitation):
  • Section 43 A of the Information Technology Act, 2000;
  • Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules“);
  • Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011;
  • Aadhaar Act, 2016 and its amendments, including the Aadhaar Regulations.
    • The purpose of this privacy policy statement is to explain to the User what Personal Information the Company may collects from the User’s use of Our Services, and how the Company protects the information that the User provides to Us when the User uses Our Services. The User can be assured that the Company will use such information sensibly and carefully, and only in accordance with this Privacy Policy. The Company is committed to complying with the prevalent industry standard that pertain to privacy practices, to ensure Users can securely access and use Our Services.

 

  • This Privacy Policy is effective from [25th September 2019]. Any information that the User provides to the Company is subject to this Privacy Policy.

 

  1. User’s Consent

 

  • By using Our Services and whenever the User submits any information to the Company, towards the use of such Services offered, the User agrees to be bound by the terms of this Privacy Policy. Please read carefully the entire Privacy Policy before using the Services. If the User does not agree with the terms and conditions of this Privacy Policy, the User shall not proceed further to use the Services.

 

  • This Privacy Policy is subject to change at any time without notice. The Company may, at its sole discretion, change, modify, add, or remove portions of this Privacy Policy at any time without any prior written notice to the User. The Company may reasonably endeavour to notify the User of the changes. However, it shall be the responsibility of the User to review the Privacy Policy periodically for updates/changes. The User’s continued use of Our Services, following the posting of changes will mean that the User accepts and agrees to the changes.

 

  • For the purpose of this Privacy Policy, wherever the context so requires “You” or “User” shall mean any natural or legal person.

 

  • As part of providing Our Services to the User, the Company may need to send routine communications to the User, such as transaction emails and other administrative messages through email and notifications posted on the Website or through other means available, including text and other forms of messaging. Though the Company prefers to communicate with Our Users via email, as may be deemed necessary, the User consents to receiving Our calls and/or messages via phone, as and when required in order for the Company to effectively deliver the Service of tend to any requests raised by a User while using the Services.

 

  • When the User signs up for the Services, the User may consent to the Company periodically sending emails about new services, payment related updates or other information. If the User does not wish to receive promotional information from the Company, the User can, at any time, choose to opt out of receiving such promotional communications. To unsubscribe from the same, the User can follow the directions provided in Our Website.

 

  • The User must ensure that any Personal Information provided to the Company is correct or up-to-date. This will enable the Company to contact the User for further correspondences with respect to the Services availed. The Company shall not be responsible for any inaccurate information provided to the Company by the User, which may affect the User’s experience on the Services.

 

  • If, at any time, the User wishes to access, review, update, modify, correct or eliminate any of the User’s account information, the User may do so by contacting the Company through use of the ‘Contact Us’ feature available on the Website.

 

  • The Company may, at any point in the future, request other optional information from the User in order to customise the Services for the purpose of delivering personalised Service.

 

  1. What information the Company collects about the User

 

  • When the User accesses, uses or browses the Website or use the Services, the User may be required to provide, or the Company or its client and business partners may collect information that can be used to effectively provide its Services. The following Personal Information, SPDI and other information pertaining to the User or its employees, agents, representatives, clients, customers or end-users of the User (“End-User”) may be received by the Company or its client and business partners from the User, the End-Users or other sources (including without limitation):
  • Personal Information – Name, Company name, designation, email address, telephone number etc and any other such information that the Company requires to fulfil its legal obligations, as applicable and towards delivering its Services.
  • Device Information – Information such as device ID, time-zone, browser type and browser plug-in details, pages accessed, IP address, mobile network, operating system or a unique identifier.
  • Location information: In the event the User, has authorized location tracking on the Services and geolocation data, such as mobile device location.
  • Information from other sources: Cookies, tracking technologies, third party tools and software, pixels and automatic information from other sites.
  • Any other information that is required to be collected as per specific mandate from any regulatory authorities or as a legal requirement in India.

 

  • The User may choose not to provide certain information in which case the User may not be able to use or access some of the features to Our Service. The Company uses the information that the User provides for purposes, which may include, responding to the User’s requests, delivering the Service the manner intended by the Company,, improving the Services or communicating with the User.

 

  • When the Users uses or accesses the Services, the Company may also collect information regarding the pages the User viewed, the web addresses from which the User arrived or clicked through to, time spent on certain pages, download errors, page response times and other similar types of statistical data. All this information helps us analyse Users’ trends and preferences, and thus assists the Company in improving the Services.

 

  • The Company receives, stores and maintains the User’s location provided upon the User’s first visit to the Website. Such information shall be given all due care and security; however, the Company shall not be responsible for any third-party interference causing such information to be destroyed, replicated or transferred.

 

  • The recording, storage, usage and disclosure of SPDI, if at all collected and/or processed, shall be in accordance with the Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 or any statutory modification or re-enactment thereof and the rules made thereunder, for the time being in force.

 

  • By using the Services, the User consents to recording, storing, processing, and disclosing of any information that may be collected and/or processed by the Company, in consonance with this Privacy Policy. The Company may also record, store, process, and disclose information collected or received from other sources or third-party sources towards fulfilling its obligations of ensuing the Services are delivered to the User in a seamless and effective manner.

 

  • Any information relating to an individual that is available or accessible in a public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Personal Information or SPDI.

 

  1. How the Company uses the information collected from the User

 

  • The Company may collect and retain the User’s Personal Information and SPDI only to the extent that it is necessary to fulfil Our Services to the User. Any Personal information submitted by the User or collected by the Company, as the case may be, will be used ONLY for the purposes mentioned below:
  • To carry out Our obligations arising from the User’s requests for Our Services;
  • To provide additional services including customer support;
  • To improve Our Services’s functionality, and to customise the User’s future experience with Us;
  • To make sure that the Services’s content is presented in the manner that is most effective for the User;
  • To communicate with the User about any changes to Our Services;
  • To process transactions with the User; and
  • To verify the User’s identity (including during account creation and password reset processes) and perform checks to prevent fraud, prohibited or illegal activities and detecting/preventing violations of this Privacy Policy, other policies of the Company in relation to the use or delivery of the Services, any User agreements (if applicable) and/or any applicable law.

 

  1. With whom the Company shares the User’s information

 

  • Information about the Users forms an integral part of Our business. The Company may only share the information with a third party after taking reasonable effort to ensure that such third party has implemented adequate data protection measures or follow practices at least as protective as those described in this Privacy Policy. The Company does not sell, rent or exchange any Personal Information or SPDI that the User may provide to the Company through the use of Website or Services with any third party for commercial reasons.

 

  • The Company may release account and other Personal Information when the Company believes such release is necessary to comply with applicable law; enforce or apply Our agreements; or protect the rights, property or safety of the Company, the Users or the End-Users. This includes exchanging information with other companies, organisations, government or regulatory authorities for fraud protection and credit risk reduction. This does not include selling, renting, sharing or otherwise disclosing Personal Information or SPDI of Users or the End-Users for commercial purposes in a way that is contrary to the commitments made in this Privacy Policy.

 

  • The Company may also disclose information to meet its legal obligations and when the Company believes in good faith that such disclosure is necessary to (i) comply with applicable laws or to conform with legal requirements or comply with legal process; (ii) protect rights or property of the Company or its affiliated companies; (iii) prevent a crime or in the interest of national security; or (iv) protect personal safety of the Users, the End-User or the public. We may also disclose Your Personal Information or SPDI to enforce or apply Our agreements; or protect the rights, property or safety of the Company or to protect the safety of Our the Users or End-Users.

 

  • As with any business, it is possible that as Our business develops, the Company may sell or buy other businesses or assets. In such transactions, User information is typically one of the transferred business assets. Accordingly, if and when the Company, or substantially all of its assets, is acquired by a third party, such information may be one of the assets that is transferred or acquired by a third party. Under such circumstances, the Company would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy. The User acknowledges that such transfers may occur, and that any acquirer of the Company may continue to process User’s Personal Information or SPDI as set forth in this Privacy Policy.

 

  • The Company assumes no liability for any disclosure of information due to errors in transmission, unauthorised third-party access or other acts of third parties, or acts or omissions beyond the Company’s Our reasonable control and the User agrees that the User will not hold the Company responsible for any breach of security unless such breach has been caused as a direct result of Our gross negligence or wilful default by the Company.

 

 

  1. Who has access to User’s information

 

  • The Company maintains electronic, physical and procedural safeguards in connection with the collection, storage and disclosure of information (including Personal Information or SPDI).

 

  • The Company endeavours to protect the security of User information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information User inputs in addition to maintaining security of User information as per the International Standard IS/ISO/IEC 27001 on “Information Technology Security Techniques Information Security Management System-Requirements”.

 

  • The User’s Personal Information or SPDI can be accessed only on a need-to-know basis by certain employees of the Company who are designated to carry out the transaction, Service request or requested activity, and all such individuals are bound to strict confidentiality obligations.

 

  1. How We Use Cookies

 

  • “Cookies” are small pieces of information placed onto the User’s device’s hard drive. Cookies do not collect any Personal Information or SPDI from the User. The Company uses cookies to analyse data about Our web page traffic, which helps us save User’s preferences for the User’s future visits. This allows the Company to customise the Services according to the User’s interests, which will enable the Company to deliver a more personalised Service. The User may choose to accept or decline cookies. The User must be aware that by declining cookies the User may be unable to use the Services to its fullest capability. “Session cookies” shall be automatically deleted at the end of the session.

 

  • Additionally, the User may encounter “cookies” or other similar devices on certain pages of the Website that may be placed by third parties, not associated with the Company. The Company does not control the use of cookies by third parties nor shall be responsible in any manner for User’s acceptance of the same.

 

  1. Security Policy

 

  • The Company endeavours to take careful precautions to protect a User’s information from unauthorised access, improper use or disclosure or unauthorised modification. To prevent unauthorised access, the Company has put in place the latest industry-standard security technology and procedures to safeguard the information the Company collects and/or processes online. User’s information is encrypted and is protected with 256-bit Secure Sockets Layer (SSL) software, which encrypts all information the User inputs. The Company stores all Personal Information or SPDI on the computer servers placed in a secure environment. Although the Company has taken significant steps to protect User’s Personal Information or SPDI, no company, including Our Services, can fully eliminate security risks associated with the usage of such Personal Information or SPDI.

 

  1. European Data Protection Rights – GDPR 
    • When the Company processes personal data pertaining to the User (You), the Company does so with your consent and/or as necessary to operate the Website, operate Our business, meet Our contractual and legal obligations, protect the security of Our systems and Our customers, or fulfill other legitimate interests of the Company as described in this Privacy Policy. 

 

  • The Company adheres to applicable data protection laws in the European Economic area, which may be applicable and includes the following rights to the Users:
  • If the processing of personal data is based on your consent, You have a right to withdraw consent at any time for future processing;
  • You have a right to request from Us, a “data controller”, as defined in under the data protection laws in the European Economic area, access to and rectification of your personal data; 
  • You have a right to request from Us that your personal data is erased, subject to certain exceptions; 
  • You have a right to object to the processing of your personal data; and 
  • You have a right to lodge a complaint with a data protection authority.

 

  1. Minors

 

  • Use of the Website or the Services is allowed only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If the User is a minor (i.e., under the age of 18 years), the User will not be able to use the Services without the consent and help / guidance of a parent or guardian.

 

  • The Company does not intentionally collect any information from a person who is under the age of eighteen (18) years. In the event that any information is collected from a minor, the Company will take necessary action to delete such information. If a parent or guardian becomes aware that his or her child has provided his or her information on the Website without their consent, he or she must contact us forthwith for the deletion of such information.

 

  1. Third party websites and Services

 

  • The Company may, in the course of rendering the Services, host hyperlinks to external or third-party websites, applications, resources or advertisements. The Company does not take any responsibility for such third-party or external websites, applications, platforms or services.

 

  • The Company cannot be held liable for any collection, storage or disclosure of User information by such third-party websites, applications, resources, platforms or services and any loss or damage incurred by the User as a result of use of any such third-party websites, applications, resources, platforms or services. The Company does not recommend or endorse any third-party links.

 

  • The Company shall not be liable for any actions of third parties with regard to User’s Personal Information or SPDI which the User may have disclosed to such third parties.

 

  1. Choice to Opt-Out

 

  • The Company provides to all Users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from the Company on behalf of Our partners, and from us in general, after setting up an account.

 

  1. Governing Law

 

  • The terms of this Privacy Policy shall be governed and construed in accordance with the laws of India. Any dispute regarding or arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

 

  1. Grievance Redressal

 

  • Any concern, grievance or complaints about this Privacy Policy, or about the Services may be addressed to Our grievance officer. The name and contact details of the Grievance Officer are provided below:

 

Address: Pantherun Technologies Private Limited, 311, 6th Main Road, HAL 2nd Stage, Bangalore 560038, India

Email Address:  grievances@pantherun.com

Contact Number: +918041644148

 

  1. Severability

 

  • Each clause of this Privacy Policy is independent of and severable from all and any other clauses. If one or more clauses of this Privacy Policy are held to be unenforceable or invalid under applicable law, such clause shall be excluded from this Privacy Policy. The remainder of the Privacy Policy shall be interpreted as if such clause were so excluded and the balance of the Privacy Policy shall be enforceable in accordance with its terms.

 

  1. Changes to Our Privacy Policy

 

  • The Company may revise this Privacy Policy from time to time by updating this page, and the Company urges Users to review it periodically to ensure that the User agrees with any such changes that is made by the Company. The Company will make best efforts to inform Users of any such important amendments by e-mail, message or notifications. However, it is the User’s responsibility to check the Privacy Policy regularly to ensure that User agrees with it and the User’s continued use of the Services will be deemed to be the User’s acceptance of any changes that are made by the Company.